Grievances and data requests

• A complaint about a course, class, teacher, staff member, fee or refund
• A concern about a student's safety, ragging, bullying or harassment
• A request to see, correct or delete your personal information, or to withdraw your consent
• A complaint about this website, or about how we have handled your information

Contact our Grievance Officer: call +91 93461 93397, or email Admin.2026@Akiran.com. Please tell us:

• the student's name, and the course or batch if there is one
• the mobile number you gave us
• what happened and what you would like us to do

For privacy requests, we may ask you to confirm who you are before we act, so that we do not give your information to someone else.

We aim to acknowledge your complaint within 2 working days and to resolve it within 30 days. If it will take longer, we will tell you why. A concern about a student's safety is treated as urgent.

• Fees or services: the National Consumer Helpline (1915, consumerhelpline.gov.in), or the consumer commission for your area
• Personal information: the Data Protection Board of India, once you have used the steps above

If a student is in danger, please call 112 straight away.

Exam preparation can be stressful. If a student is struggling, please talk to a teacher or counsellor at the institute. Tele-MANAS, the Government of India's free mental health helpline, is available at any hour on 14416.